A vacancy is available at Natec as Operational Account Manager The Netherlands. An operational account manager at Natec is able to interact with his or her customer on an operational and tactical level.
You are responsible for the entire operational process of existing customers. This includes reactive tasks such as order processing and after sales, but also proactive contact with the customer. For example, you regularly plan a customer appointment to coordinate the planning and needs for the coming period. In addition, you are constantly working to set up the process as efficiently as possible in order to allow the customer to do business successfully.
You work closely with a sales team of operational account managers and account managers with whom you serve a regular customer group. You do this on the basis of an account plan drawn up with the team. Together you ensure that this customer group is and remains satisfied and that sales opportunities are identified. You will also be part of a team of operational account managers. With this team you share knowledge and experience so that every sales team can grow.
- What will you do as an Operational Account Manager?
- Responsible for order processing and after sales
- Responsible for the design of the ordering process
- Monitoring and optimizing customer relationships
- Customer visits
- Analyzing the results of the customer and responding to this
- Identifying and responding to needs