As operational account manager, my challenge is to switch between our organisation and the client’s organisation on a daily basis. Providing my clients with the latest market information and inventory on both the short and medium term is like a game to me. My challenge is to get the right products to the right locations at the right time while keeping the costs as low as possible.
My direct colleagues and I are constantly interacting with our clients. We developing genuine partnerships with our clients by offering true added value during an operation. To me, it is like a business within the business. We like to think along with our clients’ wishes and develop reciprocal relationships with them. This allows us to share in our clients’ successes. I love it.
During the eighteen months I have been with the company, I have been given a ton of responsibilities and room to discover my talents. Of course, not everything goes perfectly straight away. When you make a mistake, you can either fix it yourself or count on your colleagues to back you up. I am certainly not done growing yet. I am confident that this is the place to do it.
Given our (international) growth, we are frequently looking for excellent new colleagues to join our department. What should an operational account manager bring to the table? I think you need a certain degree of flexibility, above all. You have to be thorough, accurate and critical in a positive manner. If you also possess excellent communication skills to boot, we would love to meet you.